Your open tickets will get a new ticket number.

In order to further improve its services, BNIX has switched to a new ticketing system on 1 December 2018: the current OTRS system has been replaced by ServiceNow.

What does this mean for our Participants?

Your open tickets have been transferred to ServiceNow. After the migration, they have received a new ticket number.

You will be notified of the new ticket number via an e-mail that is automatically generated by ServiceNow.

You can reply to this e-mail if you wish to respond to the ticket.

The e-mail address and phone number of our Service Desk remain unchanged.

You can also continue to manage your tickets on our portal:

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