Single point of contact available 24/7
The Belgian National Internet eXchange (BNIX) Service Desk is the single point of contact for institutions connected to the BNIX platform. It is available 24/7 for all your questions related to incidents and technical, commercial or administrative information.
You can contact the Servicedesk for your:
- Service request
- Installations and upgrade
- Questions related to incidents
- Administrative changes
- Technical questions
Your connection to the BNIX platform network is permanently monitored
Only the contact persons designated by your organization are authorized to contact the BNIX Service Desk.
As soon as a ticket is opened at the BNIX Service Desk, a first analysis is done. If the nature of the request requires it, it is immediately sent to in-house experts.
The BNIX Service Desk keeps track of every request and keeps you informed at every step.
How to contact the BNIX Servicedesk?
If you are a registered contact person, have your organization's acronym and, if applicable, your ticket number. You can contact the BNIX Servicedesk:
- By phone: 02 790 33 01
- By email: firstname.lastname@example.org